Refund Policy
Effective Date: 17/11/2024
At Kedach.com, we strive to provide high-quality SMS marketing services. If you are dissatisfied with our services, our Refund Policy outlines the process for requesting a refund.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Failure to deliver SMS messages due to technical issues on our end.
- Unsuccessful processing of payments due to an error on our platform.
2. Requesting a Refund
To request a refund, please contact our customer support team at info@ibsomweb.com with the following information:
- Proof of payment
- Description of the issue
3. Refund Processing Time
Refunds will be processed within 7–14 business days after approval.
4. Exclusions
Refunds will not be issued for issues caused by user error, misuse, or unauthorized access. Additionally, services already delivered (such as SMS campaigns that have been completed) are non-refundable.
5. Contact Us
For any questions about our Refund Policy, please contact our customer support team at info@ibsomweb.com
These templates can be customized to better suit your brand’s voice and legal requirements. Make sure to consult with a legal expert to ensure compliance with local laws and industry standards like PCI DSS.